{"id":5196,"date":"2026-06-30T16:07:25","date_gmt":"2026-06-30T16:07:25","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=5196"},"modified":"2026-10-09T13:15:59","modified_gmt":"2026-10-09T13:15:59","slug":"die-rolle-des-kundendienstleiters","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/de\/articles\/die-rolle-des-kundendienstleiters\/","title":{"rendered":"Die Rolle des Kundendienstleiters"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Verf\u00fcgbar auf<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udda5\ufe0f <strong>Archipad Web<\/strong><\/li>\n\n\n\n<li>\ud83e\udd16 <strong>Android<\/strong> <em>(dieselben Schritte wie die Webversion)<\/em><\/li>\n\n\n\n<li>\ud83d\udcf1 <strong>iPhone und iPad<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ein Kundendienstleiter spielt eine entscheidende Rolle bei der Verwaltung von Sachm\u00e4ngeln nach der \u00dcbergabe oder Fertigstellung eines Bauprojekts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Hauptverantwortungen eines Kundendienstleiters sind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p><strong>Verwaltung von Kundensachm\u00e4ngeln<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Koordination von Eins\u00e4tzen<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>\u00dcberwachung von Reparaturarbeiten<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Kommunikation mit Kunden<\/strong><\/p><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Der Kundendienstleiter erh\u00e4lt Zugriff auf das Projekt \u00fcber Archipad Cloud und die Archipad-App, um Kundensachm\u00e4ngel effizient zu beheben und Probleme zu l\u00f6sen.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2559\" height=\"1036\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1.png\" alt=\"Capture d'\u00e9cran 2025-12-31 \u00e0 14.21.38.png\" class=\"wp-image-3293\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1.png 2559w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-300x121.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-1024x415.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-768x311.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-1536x622.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-2048x829.png 2048w\" sizes=\"(max-width: 2559px) 100vw, 2559px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Um Zugriff auf das Projekt zu erhalten, ist Folgendes zu beachten:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>Der Eigent\u00fcmer des Projekts muss die Rolle <strong>Kundendienstleiter<\/strong> zuweisen.<\/p><\/li>\n\n\n\n<li><p>Der Kundendienstleiter muss ein <strong>Premium<\/strong>-Abonnement abschlie\u00dfen.<\/p><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[293],"class_list":["post-5196","kb-article","type-kb-article","status-publish","hentry","kb-category-kundenservice-verwaltung-de"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/kb-article\/5196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":1,"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/kb-article\/5196\/revisions"}],"predecessor-version":[{"id":7219,"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/kb-article\/5196\/revisions\/7219"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/media?parent=5196"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/kb-platform?post=5196"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/de\/wp-json\/wp\/v2\/kb-category?post=5196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}