{"id":4783,"date":"2026-07-28T12:47:33","date_gmt":"2026-07-28T12:47:33","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=4783"},"modified":"2026-07-29T14:11:58","modified_gmt":"2026-07-29T14:11:58","slug":"what-should-you-do-if-you-encounter-an-unexpected-error-in-archipad","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/en\/articles\/what-should-you-do-if-you-encounter-an-unexpected-error-in-archipad\/","title":{"rendered":"What should you do if you encounter an unexpected error in Archipad?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you encounter an unexpected error, here are the steps to follow in order:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Check that your browser is up to date<\/strong>, and update it if necessary.<\/li>\n\n\n\n<li><strong>Reload the page.<\/strong><\/li>\n\n\n\n<li><strong>If the problem persists<\/strong>, log out and then log back into your account, and try again.<\/li>\n\n\n\n<li><strong>If the error continues<\/strong> despite these steps, contact us by specifying the action you were performing when the error occurred (and a screenshot if possible) so we can investigate more quickly.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[256],"class_list":["post-4783","kb-article","type-kb-article","status-publish","hentry","kb-category-technical-support-en"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/4783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":1,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/4783\/revisions"}],"predecessor-version":[{"id":4889,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/4783\/revisions\/4889"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/media?parent=4783"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-platform?post=4783"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-category?post=4783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}