{"id":5194,"date":"2026-06-30T16:07:25","date_gmt":"2026-06-30T16:07:25","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=5194"},"modified":"2026-07-29T16:12:12","modified_gmt":"2026-07-29T16:12:12","slug":"the-role-of-the-after-sales-service-manager","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/en\/articles\/the-role-of-the-after-sales-service-manager\/","title":{"rendered":"The role of the After-Sales Service Manager"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">An After-Sales Service (ASS) manager plays a crucial role in managing defects after delivery or completion of a construction project.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The main responsibilities of an After-Sales Service manager are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p><strong>Management of customer defects<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Coordination of interventions<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Monitoring of repair work<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Communication with clients<\/strong><\/p><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The After-Sales Service manager will have access to the project via Archipad Cloud and Archipad App to efficiently handle customer defects and resolve issues.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2559\" height=\"1036\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1.png\" alt=\"Capture d'\u00e9cran 2025-12-31 \u00e0 14.21.38.png\" class=\"wp-image-3293\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1.png 2559w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-300x121.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-1024x415.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-768x311.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-1536x622.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-2048x829.png 2048w\" sizes=\"(max-width: 2559px) 100vw, 2559px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To obtain access to the project, here&#8217;s what you need to know:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>The project owner must assign the <strong>After-Sales Service Manager<\/strong> role.<\/p><\/li>\n\n\n\n<li><p>The After-Sales Service manager must subscribe to a <strong>Premium<\/strong> plan.<\/p><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[263],"class_list":["post-5194","kb-article","type-kb-article","status-publish","hentry","kb-category-customer-service-management-en"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":1,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5194\/revisions"}],"predecessor-version":[{"id":5210,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5194\/revisions\/5210"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/media?parent=5194"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-platform?post=5194"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-category?post=5194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}