{"id":5199,"date":"2026-06-30T16:07:25","date_gmt":"2026-06-30T16:07:25","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=5199"},"modified":"2026-10-15T07:25:22","modified_gmt":"2026-10-15T07:25:22","slug":"archipad-customer-support-for-buyers","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/en\/articles\/archipad-customer-support-for-buyers\/","title":{"rendered":"Archipad Buyer Aftercare"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Available<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udda5\ufe0f <strong>Archipad Web<\/strong><\/li>\n\n\n\n<li>\ud83e\udd16 <strong>Android<\/strong> <em>(same steps as the Web version)<\/em><\/li>\n\n\n\n<li>\ud83d\udcf1 <strong>iPhone<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Archipad Buyer Aftercare is the continuation of Archipad. It was designed specifically for Buyers and property managers (Common areas).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The primary objective is to enable Buyers to monitor the Progress of their Project in real time and to check the State of Defects at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To facilitate access to data relating to their properties, we offer a dedicated application on iOS and Android platforms as well as access via a web browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to note that for a Buyer to Sign in, the Contacts linked to the Region in Archipad Web must be correctly filled in, with the buyer&#8217;s Email, name and Phone Number properly entered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a Buyer enters their Email address, Archipad Buyer Aftercare verifies the validity of this address.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1183\" height=\"2560\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-scaled.jpeg\" alt=\"Capture d'\u00e9cran . 2023-12-07 \u00e0 15.20.26.jpeg\" class=\"wp-image-3287\" style=\"aspect-ratio:0.462110545507058;object-fit:cover;width:325px;height:auto\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-scaled.jpeg 1183w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-139x300.jpeg 139w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-473x1024.jpeg 473w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-768x1662.jpeg 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-710x1536.jpeg 710w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran___2023-12-07_a_15_20_26-1-946x2048.jpeg 946w\" sizes=\"(max-width: 1183px) 100vw, 1183px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the Email address is validated, a verification code is sent to the Buyer&#8217;s Email address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After correctly entering the code received by Email, the Screen allowing the Buyer to Select the Project or Projects in which they have purchased a property is displayed.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"2212\" height=\"1664\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1.png\" alt=\"Page 1 (1).png\" class=\"wp-image-3288\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1.png 2212w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1-300x226.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1-1024x770.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1-768x578.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1-1536x1155.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Page_1__1_-1-2048x1541.png 2048w\" sizes=\"(max-width: 2212px) 100vw, 2212px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The main Archipad Buyer Aftercare Screen for Buyers brings together all crucial Information, past and Upcoming Meetings, the State of Defects, Plans, and associated Documents.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1170\" height=\"2532\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1.png\" alt=\"IMG_0003.PNG\" class=\"wp-image-3289\" style=\"aspect-ratio:0.462085521921987;width:374px;height:auto\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1.png 1170w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1-139x300.png 139w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1-473x1024.png 473w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1-768x1662.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1-710x1536.png 710w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/IMG_0003-1-946x2048.png 946w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[263],"class_list":["post-5199","kb-article","type-kb-article","status-publish","hentry","kb-category-customer-service-management-en"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":3,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5199\/revisions"}],"predecessor-version":[{"id":7332,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5199\/revisions\/7332"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/media?parent=5199"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-platform?post=5199"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-category?post=5199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}