{"id":5203,"date":"2026-06-30T16:07:25","date_gmt":"2026-06-30T16:07:25","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=5203"},"modified":"2026-07-29T16:10:54","modified_gmt":"2026-07-29T16:10:54","slug":"archipad-after-sales-service-solution","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/en\/articles\/archipad-after-sales-service-solution\/","title":{"rendered":"Archipad After-Sales Service Solution"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">The Buyers Menu<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The After-Sales Service module will be available in your project as soon as the After-Sales Service option is activated. You will find the Buyers menu located between the Drawings and Schedule menus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On this screen, you will find a complete compilation of all information related to your construction project:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>Zones: Zones define buyer trade packages by grouping together information specific to each one. Each zone will contain dedicated details associated with it.<\/p>\n<ul class=\"wp-block-list\">\n<li><p>Zone contacts: In this section, you will find not only the buyers, but also the trade packages included in your construction project.<\/p><\/li>\n\n\n\n<li><p>Visits: The &#8220;Visits&#8221; section allows you to schedule the interventions needed to resolve issues identified during the different phases managed by the After-Sales Service teams. It also provides an overview of past and upcoming visits.<\/p><\/li>\n\n\n\n<li><p>The Observations section allows you to report a defect directly from a drawing and assign it to the relevant contractors.<\/p><\/li>\n\n\n\n<li><p>Drawings, reports, and documents such as handover inspections and\/or notarial deeds.<\/p><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Only punch list items raised during buyer visits are accessible in Archipad After-Sales Service. To view construction site punch list items, simply use the other tabs available in Archipad Cloud.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2559\" height=\"1156\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1.png\" alt=\"Capture d'\u00e9cran 2025-12-31 \u00e0 14.24.26.png\" class=\"wp-image-3285\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1.png 2559w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1-300x136.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1-1024x463.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1-768x347.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1-1536x694.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_24_26-1-2048x925.png 2048w\" sizes=\"(max-width: 2559px) 100vw, 2559px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">In Archipad Developer, each buyer trade package has a defined zone containing the property drawings and essential buyer information (name, email, phone number). This data allows the buyer to access Archipad After-Sales Service and select their property zone. Any changes made in Archipad Developer are automatically updated in Archipad After-Sales Service.<\/p>\n<\/blockquote>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[263],"class_list":["post-5203","kb-article","type-kb-article","status-publish","hentry","kb-category-customer-service-management-en"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":1,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5203\/revisions"}],"predecessor-version":[{"id":5208,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/5203\/revisions\/5208"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/media?parent=5203"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-platform?post=5203"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-category?post=5203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}