{"id":6072,"date":"2026-08-25T09:59:17","date_gmt":"2026-08-25T09:59:17","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=6072"},"modified":"2026-10-09T13:34:08","modified_gmt":"2026-10-09T13:34:08","slug":"allow-buyers-to-connect-to-their-project-from-archipad-aftercare","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/en\/articles\/allow-buyers-to-connect-to-their-project-from-archipad-aftercare\/","title":{"rendered":"Allow Buyers to Sign in to Their Project from Archipad SAV"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Enable self-reporting in your Project Preferences to allow Buyers to Sign in to their project from the Archipad SAV application and report Defects.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>This option can only be enabled from Archipad Web.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Enable Buyer Access<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From <strong>Archipad Web<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the relevant Project.<\/li>\n\n\n\n<li>Select the <strong>Preferences<\/strong> tab to access settings.<\/li>\n\n\n\n<li>Scroll down to the <strong>Buyers<\/strong> Section.<\/li>\n\n\n\n<li>Enable the <strong>Allow Buyers to Sign in<\/strong> option.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-25-aout-2026-11_56_56-1024x536.png\" alt=\"\" class=\"wp-image-6070\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-25-aout-2026-11_56_56-1024x536.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-25-aout-2026-11_56_56-300x157.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-25-aout-2026-11_56_56-766x401.png 766w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-25-aout-2026-11_56_56-1536x804.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-25-aout-2026-11_56_56.png 1733w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the option is enabled, Buyers associated with the Project can Sign in to their project from the <strong>Archipad SAV<\/strong> application and report Defects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each Defect reported can then be accepted or rejected by an after-sales service manager.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Disable Buyer Access<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From <strong>Archipad Web<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the <strong>Preferences<\/strong> tab.<\/li>\n\n\n\n<li>Scroll down to the <strong>Buyers<\/strong> Section.<\/li>\n\n\n\n<li>Disable the <strong>Allow Buyers to Sign in<\/strong> option.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">When the option is disabled, Buyers can no longer Sign in to their project from the Archipad SAV application.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Required Permissions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You must have the necessary permissions to enable or disable the <strong>Allow Buyers to Sign in<\/strong> option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If this option cannot be modified, contact an Administrator for your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[263],"class_list":["post-6072","kb-article","type-kb-article","status-publish","hentry","kb-category-customer-service-management-en"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/6072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":2,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/6072\/revisions"}],"predecessor-version":[{"id":7234,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/6072\/revisions\/7234"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/media?parent=6072"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-platform?post=6072"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-category?post=6072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}