{"id":7438,"date":"2026-10-23T09:12:18","date_gmt":"2026-10-23T09:12:18","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=7438"},"modified":"2026-10-29T16:21:00","modified_gmt":"2026-10-29T16:21:00","slug":"enable-buyers-notifications","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/en\/articles\/enable-buyers-notifications\/","title":{"rendered":"Enable Buyer Notifications"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Archipad Service can automatically send an email to the Buyer when their claim Status changes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Buyer must be <strong>added to the Contacts for the relevant Region<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enable Notifications<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>From <strong>Archipad Web<\/strong>, open the relevant Project.<\/li>\n\n\n\n<li>Go to <strong>Preferences > Service Section<\/strong>.<\/li>\n\n\n\n<li>Enable <strong>Buyer Notifications<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-1024x341.png\" alt=\"\" class=\"wp-image-7454\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-1024x341.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-300x100.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-768x256.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-1536x512.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-2048x683.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This option must be enabled for each Project concerned.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How It Works<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the option is enabled, the Buyer automatically receives an email based on the Progress of their claim that was Created through the <strong>Archipad Service<\/strong> application<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recorded<\/strong>: confirmation that the claim has been received.<\/li>\n\n\n\n<li><strong>Updated<\/strong>: Information about the handling of the claim.<\/li>\n\n\n\n<li><strong>Completed<\/strong>: invitation to verify the work and Sign the Sign-Off.<\/li>\n\n\n\n<li><strong>Arbitration<\/strong>: Information if the Sign-Off is refused.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The Email includes the main Information about the claim and allows direct access to it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-1024x567.png\" alt=\"\" class=\"wp-image-7436\" style=\"width:609px;height:auto\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-1024x567.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-300x166.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-768x425.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-1536x850.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape.png 1685w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[263],"class_list":["post-7438","kb-article","type-kb-article","status-publish","hentry","kb-category-customer-service-management-en"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/7438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":2,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/7438\/revisions"}],"predecessor-version":[{"id":7456,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-article\/7438\/revisions\/7456"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/media?parent=7438"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-platform?post=7438"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/en\/wp-json\/wp\/v2\/kb-category?post=7438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}