{"id":5197,"date":"2026-06-30T16:07:25","date_gmt":"2026-06-30T16:07:25","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=5197"},"modified":"2026-07-30T07:02:47","modified_gmt":"2026-07-30T07:02:47","slug":"el-rol-del-responsable-de-post-venta","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/es\/articles\/el-rol-del-responsable-de-post-venta\/","title":{"rendered":"El rol del responsable de post-venta"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Un responsable de post-venta (Servicio Post-Venta) desempe\u00f1a un papel fundamental en la gesti\u00f3n de los defectos despu\u00e9s de la entrega o finalizaci\u00f3n de un proyecto de construcci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las responsabilidades principales de un responsable de post-venta son:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p><strong>Gesti\u00f3n de defectos del cliente<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Coordinaci\u00f3n de intervenciones<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Seguimiento de trabajos de reparaci\u00f3n<\/strong><\/p><\/li>\n\n\n\n<li><p><strong>Comunicaci\u00f3n con los clientes<\/strong><\/p><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El responsable de post-venta tendr\u00e1 acceso al proyecto mediante Archipad Cloud y Archipad App para gestionar eficazmente los defectos del cliente y resolver los problemas.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2559\" height=\"1036\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1.png\" alt=\"Capture d'\u00e9cran 2025-12-31 \u00e0 14.21.38.png\" class=\"wp-image-3293\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1.png 2559w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-300x121.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-1024x415.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-768x311.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-1536x622.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/04\/Capture_decran_2025-12-31_a_14_21_38-1-2048x829.png 2048w\" sizes=\"(max-width: 2559px) 100vw, 2559px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Para obtener acceso al proyecto, esto es lo que debe conocer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>El propietario del proyecto debe asignar el rol de <strong>Responsable de post-venta<\/strong>.<\/p><\/li>\n\n\n\n<li><p>El responsable de post-venta debe suscribirse a un plan <strong>Premium<\/strong>.<\/p><\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[323],"class_list":["post-5197","kb-article","type-kb-article","status-publish","hentry","kb-category-gestion-de-servicio-tecnico-es"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article\/5197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":1,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article\/5197\/revisions"}],"predecessor-version":[{"id":5217,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article\/5197\/revisions\/5217"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/media?parent=5197"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-platform?post=5197"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-category?post=5197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}