{"id":7446,"date":"2026-10-23T09:12:18","date_gmt":"2026-10-23T09:12:18","guid":{"rendered":"https:\/\/help.archipad.com\/?post_type=kb-article&#038;p=7446"},"modified":"2026-10-29T16:22:33","modified_gmt":"2026-10-29T16:22:33","slug":"activar-notificaciones-de-compradores","status":"publish","type":"kb-article","link":"https:\/\/help.archipad.com\/es\/articles\/activar-notificaciones-de-compradores\/","title":{"rendered":"Activar notificaciones de Compradores"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Archipad SAV puede enviar autom\u00e1ticamente un Email al Comprador cuando el Estado de su reclamaci\u00f3n cambia.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Requisitos previos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El Comprador debe estar <strong>a\u00f1adido en los Contactos relativos a la Zona concernida<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Activar las notificaciones<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Desde <strong>Archipad Web<\/strong>, abra el Proyecto concernido.<\/li>\n\n\n\n<li>Acceda a <strong>Preferencias > Secci\u00f3n SAV<\/strong>.<\/li>\n\n\n\n<li>Active <strong>Notificaciones Compradores<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-1024x341.png\" alt=\"\" class=\"wp-image-7454\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-1024x341.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-300x100.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-768x256.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-1536x512.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Guide-des-preferences-et-notifications-SAV-1-2048x683.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La opci\u00f3n debe activarse para cada Proyecto concernido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Funcionamiento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez activada la opci\u00f3n, el Comprador recibe autom\u00e1ticamente un Email seg\u00fan el Avance de su reclamaci\u00f3n que ha sido Creada desde la aplicaci\u00f3n <strong>Archipad SAV<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Registrada<\/strong>: confirmaci\u00f3n de la toma en cuenta.<\/li>\n\n\n\n<li><strong>Actualizaci\u00f3n<\/strong>: Informaci\u00f3n sobre la toma en cargo.<\/li>\n\n\n\n<li><strong>Realizada<\/strong>: invitaci\u00f3n a verificar los trabajos y a Firmar el Acta de subsanaci\u00f3n.<\/li>\n\n\n\n<li><strong>Arbitraje<\/strong>: Informaci\u00f3n en caso de rechazo del Acta de subsanaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El Email retoma las principales Informaciones de la reclamaci\u00f3n y permite acceder a ella directamente.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-1024x567.png\" alt=\"\" class=\"wp-image-7436\" style=\"width:609px;height:auto\" srcset=\"https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-1024x567.png 1024w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-300x166.png 300w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-768x425.png 768w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape-1536x850.png 1536w, https:\/\/help.archipad.com\/wp-content\/uploads\/2026\/10\/Notifications-acquereurs-_-un-e-mail-a-chaque-etape.png 1685w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"featured_media":0,"template":"","meta":{"kb_article_type":"tutoriel","kb_difficulty":"debutant","kb_objective":"","kb_display_order":"0","kb_last_reviewed":"","kb_product_version":"","kb_helpful_yes":"0","kb_helpful_no":"0","footnotes":""},"kb-platform":[],"kb-category":[323],"class_list":["post-7446","kb-article","type-kb-article","status-publish","hentry","kb-category-gestion-de-servicio-tecnico-es"],"_links":{"self":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article\/7446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article"}],"about":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/types\/kb-article"}],"version-history":[{"count":2,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article\/7446\/revisions"}],"predecessor-version":[{"id":7458,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-article\/7446\/revisions\/7458"}],"wp:attachment":[{"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/media?parent=7446"}],"wp:term":[{"taxonomy":"kb-platform","embeddable":true,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-platform?post=7446"},{"taxonomy":"kb-category","embeddable":true,"href":"https:\/\/help.archipad.com\/es\/wp-json\/wp\/v2\/kb-category?post=7446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}