An After-Sales Service (ASS) manager plays a crucial role in managing defects after delivery or completion of a construction project.

The main responsibilities of an After-Sales Service manager are:

• Management of customer defects

• Coordination of interventions

• Monitoring of repair work

• Communication with clients

The After-Sales Service manager will have access to the project via Archipad Cloud and Archipad App to efficiently handle customer defects and resolve issues.

To obtain access to the project, here’s what you need to know:

• The project owner must assign the After-Sales Service Manager role.

• The After-Sales Service manager must subscribe to a Premium plan.